FAQ

CLA-DOR FAQ

CATEGORIES
General
Products
Orders

1 . What brands do you carry

We have over 200 Vendors to serve you.  You can find a complete list here 

2 . What sets you apart from your competitors

At CLA-DOR, we specialize in providing cutting tools for the metal working industry and stock the most common tools used right here at our Belleville location.  Founded in 1991, we are a proud second-generation family-owned company.  Read more about us here

3 . I didn’t see the item I am looking for can you provide a quote

If you didn’t find the item you were looking for, please share the details of the tool you need and submit using the " Can't Find a Product" button on the top banner .  Our associates will be happy to provide pricing and lead time for the items you requiree point of view of your customer.

4 . When can I expect my order

All in stock items will be shipped via our truck, that makes deliveries to each area we service on a weekly basis.   If you require overnight shipping, please let us know and we would be happy to make arrangements for delivery with our courier service for a minimal fee.

5 . What are your Hours of operation

Our office is open Monday – Friday from 8:00 am – 4:30 pm EST

6 . What if I need rush shipping

At time of check out, choose the UPS shipping option and we would be happy to ship your order for next day delivery.

7 . Where can I find my account number

Your account number is located on the righthand side of your quote, below the date. 

8 . What form of payment do you accept

Orders will be invoiced and emailed to your Accounts Payable.  We accept cheque, and EFT payments.

9 . I made an error on my order, can it be returned

Please contact one of our helpful staff to make arrangements to correct your order.  They can be reached via phone  or email during regular business hours.